Reset your password If you forget your PlayStation™Network (PSN) password, you can reset it from the web or on your PlayStation®5 or PlayStation®4 console Select a category from below: Login and password Reset your password If you forget your PlayStation™Network (PSN) password, you can reset it from the web or on your PlayStation®5 or PlayStation®4 console Forgotten password If you forget your PlayStation™Network (PSN) password, you can reset it from the web or on your PlayStation console Forgotten sign-in ID (email address) Change or recover your sign-in ID email address on PlayStation Network Activate 2SV 2-Step Verification (2SV) adds an extra layer of account security to your account on PlayStation™Network by requiring a verification code sent to your mobile device each time you use your password to sign in Sign in to account after 2SV activation When a 2SV is active, enter your account password and sign-in ID (email address) as well as the 2SV verification code when you sign in to your account on PS5 or PS4 Deactivate 2SV If you're logged into your account, learn how to deactivate your 2SV from your account settings 2SV issues Find out how you can use two-step verification (2SV) backup codes to recover your account, and what steps to take if you lose your 2SV phone Do you have your backup codes? If you kept a record of your backup codes when setting up 2SV you can easily recover your account Lost or new phone 2SV issue If you cannot receive a 2SV verification code, and you do not have 2SV backup codes, you will need assistance recovering your account Did not receive a verification code If you didn't receive your verification code text, sign in with your account password and select Resend code. It might take a few minutes for your code to be sent Account management Close an account Learn how to request an account closure and what happens after your account is closed Online ID change - Games List We recommended that you review the Games List before changing your online ID Activating your PS4 System Find out how to activate your primary PS4™ console and the activation limits for your PlayStation consoles Console Sharing and Offline Play on PS5™ consoles Find out how to enable Console Sharing and Offline Play on PS5 consoles to share your purchases and some subscription benefits with other players Deactivating your PlayStation consoles Learn how to deactivate your PlayStation consoles to allow new console activation and avoid activation limits Compromised account Find out what steps to take if you think someone may have accessed your account or you do not recognize a payment to PlayStation™Store I do not have an account - why am I being notified of a payment to you? Find out what steps to take if you think that someone has used your personal details to create an account or make a purchase I don't recognize an email about a change to my account Find out what steps to take if you think someone may have accessed your account or you do not recognize a payment to PlayStation™Store Family safety PlayStation Safety for parents Learn how to tailor your child's experience and help them keep themselves safe online PS5: How to set parental controls on PlayStation®5 consoles Learn how to set up parental controls and limit your child's use of games, apps and features on your PlayStation®5 console PS4: How to set parental controls and spending limits on PlayStation 4 Learn how to set up parental controls and limit your child's use of games, apps and features on your PlayStation®4 console Prevent children from changing parental controls Prevent children from changing parental controls on PlayStation®5 and PlayStation®4 Set up your family on PlayStation Learn how to create parent, guardian, and child accounts for your family on PlayStation Report content and inappropriate behavior using PS5 Learn how to report content or conversations that breach the Community Code of Conduct. If the Code of Conduct has not been broken, but you don't want to interact with a player, you can block them Report content via web and on PS4 Learn how to report content that breaches the Community Code of Conduct. If the Code of Conduct has not been broken, but you don't want to interact with a player, you can block them Security and privacy Behavior guidelines on PlayStation Network Learn about the dos and don'ts of using your account, as well as suspensions that can be applied to your account for not adhering to these guidelines Report content online and on PS4 Find out how to report inappropriate content and what steps we take when you send us a report.