Reset your password
If you forget your PlayStation™Network (PSN) password, you can reset it from the web or on your PlayStation®5 or PlayStation®4 console

Select a category from below:
Login and password
Reset your password
If you forget your PlayStation™Network (PSN) password, you can reset it from the web or on your PlayStation®5 or PlayStation®4 console

Forgotten password
If you forget your PlayStation™Network (PSN) password, you can reset it from the web or on your PlayStation console

Forgotten sign-in ID (email address)
Change or recover your sign-in ID email address on PlayStation Network

Activate 2SV
2-Step Verification (2SV) adds an extra layer of account security to your account on PlayStation™Network by requiring a verification code sent to your mobile device each time you use your password to sign in

Sign in to account after 2SV activation
When a 2SV is active, enter your account password and sign-in ID (email address) as well as the 2SV verification code when you sign in to your account on PS5 or PS4

Deactivate 2SV
If you're logged into your account, learn how to deactivate your 2SV from your account settings

2SV issues
Find out how you can use two-step verification (2SV) backup codes to recover your account, and what steps to take if you lose your 2SV phone

Do you have your backup codes?
If you kept a record of your backup codes when setting up 2SV you can easily recover your account

Lost or new phone 2SV issue
If you cannot receive a 2SV verification code, and you do not have 2SV backup codes, you will need assistance recovering your account

Did not receive a verification code
If you didn't receive your verification code text, sign in with your account password and select Resend code. It might take a few minutes for your code to be sent

Account management
Close an account
Learn how to request an account closure and what happens after your account is closed

Online ID change - Games List
We recommended that you review the Games List before changing your online ID

Activating your PS4 System
Find out how to activate your primary PS4™ console and the activation limits for your PlayStation consoles

Console Sharing and Offline Play on PS5™ consoles
Find out how to enable Console Sharing and Offline Play on PS5 consoles to share your purchases and some subscription benefits with other players

Deactivating your PlayStation consoles
Learn how to deactivate your PlayStation consoles to allow new console activation and avoid activation limits

Compromised account
Find out what steps to take if you think someone may have accessed your account or you do not recognize a payment to PlayStation™Store

I do not have an account - why am I being notified of a payment to you?
Find out what steps to take if you think that someone has used your personal details to create an account or make a purchase

I don't recognize an email about a change to my account
Find out what steps to take if you think someone may have accessed your account or you do not recognize a payment to PlayStation™Store

Family safety
PlayStation Safety for parents
Learn how to tailor your child's experience and help them keep themselves safe online

PS5: How to set parental controls on PlayStation®5 consoles
Learn how to set up parental controls and limit your child's use of games, apps and features on your PlayStation®5 console

PS4: How to set parental controls and spending limits on PlayStation 4
Learn how to set up parental controls and limit your child's use of games, apps and features on your PlayStation®4 console

Prevent children from changing parental controls
Prevent children from changing parental controls on PlayStation®5 and PlayStation®4

Set up your family on PlayStation
Learn how to create parent, guardian, and child accounts for your family on PlayStation

Report content and inappropriate behavior using PS5
Learn how to report content or conversations that breach the Community Code of Conduct. If the Code of Conduct has not been broken, but you don't want to interact with a player, you can block them

Report content via web and on PS4
Learn how to report content that breaches the Community Code of Conduct. If the Code of Conduct has not been broken, but you don't want to interact with a player, you can block them

Security and privacy
Behavior guidelines on PlayStation Network
Learn about the dos and don'ts of using your account, as well as suspensions that can be applied to your account for not adhering to these guidelines

Report content online and on PS4
Find out how to report inappropriate content and what steps we take when you send us a report.